Frequently Asked Questions

Find answers to frequently asked questions: Customer service, after-sales service, returns, refunds, exchanges, payments, refunds, size guide.

Fusalp has implemented several initiatives to reduce its environmental impact.

  • Some of the textiles currently used come from recycled sources, either entirely or in part. Although this proportion is still limited, the development of these materials is a short-term priority.
  • In 2022, the brand opened a storage facility in Asia to reduce the transport of certain items, and we favor rail transport (which is more environmentally friendly) as much as possible.
  • We are minimizing our use of plastic packaging, which is now 100% recyclable.
  • The brand has also stopped using real rabbit, fox, and raccoon fur.
  • The brand is committed to continuous improvement in the traceability and certification of the materials used in our supply chains for the manufacture of our clothing and accessories.

FUSALP supports the Responsible Down Standard (RDS) program to guarantee the welfare of the geese and ducks from which the down and feathers used in certain products are sourced.

This is a global certification that verifiably guarantees that the down and feathers used in the production of clothing do not come from animals that have been mistreated.

This certification is managed by an independent body and was developed with the help of animal rights groups, industry experts, brands, and distributors.

FUSALP was RDS certified by Control Union until the FW22 production season (license number: CU 866334) and by Ecocert since then (license number: 257959).

Continuing the work it has been doing on down for several years, FUSALP has introduced Responsible Wool Standard (RWS) certified wool for the first time in certain models from its FW22 collection.

This is a global certification that verifiably guarantees good practices in animal welfare and land management for sheep farming for virgin wool.

FUSALP is RWS certified by Ecocert (license number: 257959).

Fusalp has decided to abandon animal fur for obvious reasons of ethics, responsibility and sustainable development. We work closely with our Research & Development department to develop ever more technical, innovative and responsible materials. The use of faux fur is no longer a gamble, but a reality. We source high quality materials in terms of both warmth and texture.

Fusalp has been developing and manufacturing clothing and accessories since 1952. With a constant concern for quality, the design, choice of materials, components and pattern-making

that go to make up each item we develop are carried out in France and Italy.

A particularity of Fusalp is to design and develop its technical materials alongside the best suppliers in the world, who are located in Japan, South Korea, Switzerland, Italy and France.

Fusalp also takes particular care in choosing the workshops where its products are made. These are currently located in France, Italy, Portugal, Turkey, Tunisia, Vietnam and China.

Over and above economic considerations, and even if we prefer by default to make our products in Europe, the technical specifications of certain products sometimes limit the possibilities of ‘made in Europe’ production and lead us to opt for manufacture in Asia, where the know-how may be better, or even exclusive.

Regardless of the country in which Fusalp products are manufactured, we take great care in selecting the workshops with which we work: we strive to build a lasting and mutually beneficial relationship with each of them and ensure that working conditions scrupulously comply with local obligations and international standards.

Finally, Fusalp has its own workshop and test laboratory integrated into the Annecy headquarters which, in addition to designing and implementing product quality tests, enable us to provide an extremely efficient after-sales service.

Fusalp is committed to complying with measures relating to the Anti-Waste for a Circular Economy Act (AGEC). In line with this regulation, we have included detailed information on the product sheets of our website, to enable you to make informed and responsible choices. Each product sheet now includes clear information on the composition, origin and sorting instructions of the items. We also strive to minimise our environmental impact by optimising our production processes and striving to use sustainable materials in order to be transparent about the environmental impact of your purchases.