Frequently Asked Questions

La température d’usage indiquée pour nos modèles est établie à partir de tests rigoureux, réalisés dans des laboratoires externes certifiés selon la norme ISO 15831:2004. Ces tests standardisés permettent d’évaluer les performances thermiques de nos produits dans des conditions contrôlées. Pour simuler un usage optimal, les tests incluent un mannequin habillé selon le principe des trois couches (couche thermique, couche isolante et veste extérieure), ainsi que des accessoires spécifiques (gants, pantalon, chaussettes, etc.).

Cependant, nous comprenons que la perception du froid peut varier en fonction de facteurs individuels (métabolisme, âge, morphologie) et contextuels (intensité de l’activité, durée d’exposition, conditions météorologiques). Ces éléments peuvent influencer le ressenti thermique et expliquer vos observations.

Afin de maximiser les performances de votre veste, nous vous conseillons :

 •         De bien fermer toutes les ouvertures (zips, capuche, cordons de serrage) pour minimiser les pertes de chaleur.

 •         D’adopter une tenue adaptée au principe des trois couches, selon vos activités et conditions climatiques.

To combat counterfeiting and copying, each Fusalp item has an identification number. This number makes it possible to authenticate your part. The parts available on our website, in our network of shops and certified retailers are authenticated.

Fusalp declines all responsibility for parts affiliated with the Fusalp name that do not have this authentication number.

In case of doubt, we invite you to contact customer service via chat, the contact form available in the ‘Contact us’ tab or by phone at +33 4 85 21 31 78.

If you'd like to be the first to hear about the new collections, we invite you to sign up for our newsletter.

To help you choose the right size for your needs, an interactive size guide is available next to each product. Simply click on the ‘choose my size’ tab and follow the steps in the guide.

If, however, you need further information or personalised advice about the size of a particular piece, we invite you to contact our customer service team via chat, the contact form available in the ‘Contact us’ tab or by telephone on +33 4 85 21 31 78. Our team will respond to your request within 48 working hours.

If you would like to check the availability of your favourite products in shop:

• Go to the page of the part you want.
• Click on the ‘in-store availability’ link
• You'll see a list of shops stocking the part you want.

If you wish to order the part, you can contact the shop directly.

As Fusalp parts are produced in limited quantities, it is possible that they are supplied in limited quantities. However, when a part is out of stock, we cannot inform you of the exact date when it will be available again.

We invite you to subscribe to the availability alert on the product page. You can click on the ‘be alerted’ button and enter your e-mail address. Please note that some sizes are regularly back in stock.

You can also subscribe to our newsletter to be the first to know about all the new Fusalp products.