Frequently Asked Questions
Find answers to frequently asked questions: Customer service, after-sales service, returns, refunds, exchanges, payments, refunds, size guide.
If you have any problems making your payment, please check this information:
You can find all our contact details in the "Contact us" section at the bottom of the page.
- Check your bank details
- Validation by your bank in the event of double verification
- Try another browser to make your purchase (Google Chrome, Safari, Mozilla).
- Try another device to make your purchase (computer, smartphone or tablet)
You can find all our contact details in the "Contact us" section at the bottom of the page.
You can pay for your order using a credit note and/or gift card. To use your credit note and/or gift card:
- Select the items you want in your basket.
- Enter your credit note/gift card number in the ‘Promotional code and gift card’ field.
- The discount will be automatically applied to your basket.
If the amount of your order exceeds the amount of the credit note/gift card, you will be asked to pay the balance of the order.
If the amount of your order is less than the amount of the credit note/gift card, the remaining amount will still be available on your gift card/credit note (with the same code).
The security of your payments is our priority. All transactions carried out on fusalp.com are secure.
Your credit card details are encrypted using the SSL (Secure Socket Layer) protocol set up by Adyen and are never sent unencrypted over the network. This encryption enables us to ensure a high level of security for your transactions.
The address starting with https, the closed padlock in the top right-hand corner of your browser or the key at the bottom of your browser are elements that allow you to check that you are in a secure zone. Payment is made directly to the bank. fusalp.com has no access whatsoever to these details. Your data does not pass through the www.fusalp.com website, so only the bank has access to this information.
Your credit card details are encrypted using the SSL (Secure Socket Layer) protocol set up by Adyen and are never sent unencrypted over the network. This encryption enables us to ensure a high level of security for your transactions.
The address starting with https, the closed padlock in the top right-hand corner of your browser or the key at the bottom of your browser are elements that allow you to check that you are in a secure zone. Payment is made directly to the bank. fusalp.com has no access whatsoever to these details. Your data does not pass through the www.fusalp.com website, so only the bank has access to this information.
If your payment is refused, you will receive a payment cancellation e-mail. You will not be debited for this payment. You will then be able to place a new order.
If, however, you have been mistakenly debited, we invite you to contact our customer service department via chat, the contact form available in the ‘Contact us’ tab or by telephone on +33 4 85 21 31 78. Our team will respond to your request within 48 working hours.
If, however, you have been mistakenly debited, we invite you to contact our customer service department via chat, the contact form available in the ‘Contact us’ tab or by telephone on +33 4 85 21 31 78. Our team will respond to your request within 48 working hours.
You can pay for your order in instalments (up to 3 separate instalments) using the KLARNA payment option.
Please note that your instalments will be stopped if your order is returned.
Please note that your instalments will be stopped if your order is returned.
You can place an internet order by calling one of our advisers by pressing the ‘Buy by phone’ button on your product page. The advisor will then be able to help you create your basket and give you valuable advice.
You can order by credit card and pay with complete peace of mind. All transactions carried out on the fusalp.com site are secured by the Adyen payment system or by PayPal.
- By credit card (Visa, CB, Mastercard, American Express): This means that no banking information concerning you is transmitted via the fusalp.com site.
- By PayPal: Paypal is a secure online payment system. If you open a PayPal account, all you have to do is fund your Paypal account with a credit card via a secure connection, and then send a transfer order by e-mail when you make an online purchase.
