Frequently Asked Questions
Find answers to frequently asked questions: Customer service, after-sales service, returns, refunds, exchanges, payments, refunds, size guide.
You can cancel your order within a very limited time frame, specifically within one hour after payment. To cancel, we encourage you to contact our customer service as soon as possible after placing your order. You can use the chat, the contact form available in the 'Contact Us' tab, or call us at +33 4 85 21 31 78.
If you have not received an e-mail confirming your order, please check your spam folder. If, despite these checks, the e-mail is not in your mailbox, we invite you to contact our customer service department via chat, WhatsApp, e-mail or by telephone on +33 4 85 21 31 78.
You can find all our contact details in the ‘Contact us’ section at the bottom of the page.
You can find all our contact details in the ‘Contact us’ section at the bottom of the page.
If you are an existing customer: You can view and print your invoice in the ‘My orders’ tab of your Fusalp customer account.
If you are not yet a customer on our website: You can contact our customer service team via chat, WhatsApp, e-mail or by telephone on +33 4 85 21 31 78.
You can find all our contact details in the ‘Contact us’ section at the bottom of the page.
You can also create a customer account to access information about your Fusalp orders.
If you are not yet a customer on our website: You can contact our customer service team via chat, WhatsApp, e-mail or by telephone on +33 4 85 21 31 78.
You can find all our contact details in the ‘Contact us’ section at the bottom of the page.
You can also create a customer account to access information about your Fusalp orders.
When you place your order, you can select the option ‘I would like my order to be gift-wrapped’, which is offered to you at the delivery choice stage.
Yes, if you wish to place your order as a guest, you can leave the account creation fields blank. However, your first name, surname and e-mail address are still required in order to place an order.
If you wish to view all your orders and returns, creating your account will allow you to view this information.
If you wish to view all your orders and returns, creating your account will allow you to view this information.
Fusalp makes it possible for you to order by telephone under each addition to the basket.
Please note: this method of purchase involves giving your bank details over the telephone to one of our advisers. Your bank details will remain secure and confidential within our SSL payment system.
Please note: this method of purchase involves giving your bank details over the telephone to one of our advisers. Your bank details will remain secure and confidential within our SSL payment system.
If you encounter any difficulties when placing an order on the Fusalp website, please check the following information:
Check that your e-mail address is valid.
Check that your password is valid.
You can try placing your order using another browser. (Google chrome, Safari, Firefox)
You can try placing your order on another device. (computer, mobile, tablet)
If you still have problems placing your order, please contact our customer service department via chat, the contact form available in the ‘Contact us’ tab or by telephone on +33 4 85 21 31 78.
Check that your e-mail address is valid.
Check that your password is valid.
You can try placing your order using another browser. (Google chrome, Safari, Firefox)
You can try placing your order on another device. (computer, mobile, tablet)
If you still have problems placing your order, please contact our customer service department via chat, the contact form available in the ‘Contact us’ tab or by telephone on +33 4 85 21 31 78.
