Frequently Asked Questions

Gift cards from the Fusalp website can only be used on the www.fusalp.com website. This card cannot be used in a Fusalp boutique, on another Fusalp partner site or reseller.

The Fusalp gift card is valid for 1 year from the date of purchase.

The value of the gift card can be used in several instalments until the amount is used up.

When you confirm your order, you will receive an e-mail with the card code. If you add a personalised message, the recipient will also receive the message.

Below is the list of countries eligible for the gift card:

Austria

Belgium

Croatia

Cyprus

Estonia

Finland

France

Germany

Greece

Ireland (Republic of)

Italy

Latvia

Lithuania

Luxembourg

Malta

Monaco

Netherlands

Portugal

Slovak Republic

Slovenia

Spain

 

For any queries about the conditions of use of the gift card, please contact our customer service department. 

The wishlist allows you to save your items directly in your customer account. You will therefore be able to find your favourite items directly in your customer account at any time.

To create a wishlist, you need to have a customer account on the Fusalp website.

You can add an item to your wishlist from a product sheet: Simply click on the ‘Add to my wishlist’ icon directly on the product sheet you wish to save.

To view your wishlist, click on the ‘heart’ icon at the top of the page. This will allow you to view all your favourite products and add them to your basket.

If the promotional code does not apply :

Check the spelling, taking care to respect the size of all the characters (lower case, upper case, numbers)
Check the eligibility date of your promotional code (a promotional code can only be used once).
If, despite everything, your promotional code does not apply when you check your order. We invite you to contact customer service via chat, the contact form available in the ‘Contact us’ tab or by telephone on +33 4 85 21 31 78.

Each promotional code is associated with a special Fusalp offer. Each code can only be used on the fusalp.com website, except if it was provided by one of our boutiques.

If the code was provided by one of our Fusalp shops, it can only be used in our network of shops and not on the Fusalp.com website.

To use your promotional code, simply fill in the ‘Discount code or gift card’ field when validating your basket. The promotional code will be applied immediately after you have clicked on the ‘VALIDATE’ button.

For credit notes, simply fill in the ‘Discount code or gift card’ field when validating your basket. The voucher will be applied immediately after you click on the ‘VALIDATE’ button.

If you wish to unsubscribe from the newsletter, please go to your customer account in the ‘My preferences’ section. Then uncheck the ‘receive newsletter’ box.

You can also unsubscribe by clicking on the link at the bottom of all Fusalp newsletters.

If, despite unsubscribing, you continue to receive Fusalp emails, we invite you to contact customer service via chat, the contact form available in the ‘Contact us’ tab or by telephone on +33 4 85 21 31 78.

To keep up to date with all the Fusalp news, you can subscribe to the newsletter directly at the bottom of our website.

The Fusalp newsletter will inform you about new collections, lookbooks to complete your style, Fusalp events and exceptional offers.