Frequently Asked Questions
Find answers to frequently asked questions: Customer service, after-sales service, returns, refunds, exchanges, payments, refunds, size guide.
Your data is processed by Créations Fusalp to manage and optimise our customer relations, for statistical, analysis and satisfaction survey purposes and, if you consent, to send you communications about our products, services and events. You have the right to access, rectify, delete, limit, oppose the processing and portability of your personal data.
You can exercise your rights directly in the ‘My preferences’ section of your customer account, by logging in to access, correct or modify your personal data. You can also make a request by e-mail: eshop@fusalp.com, via our contact form or by post to the following address: Créations Fusalp SA -114 avenue de France BP 840 - 74016 Annecy Cedex - France.
You can exercise your rights directly in the ‘My preferences’ section of your customer account, by logging in to access, correct or modify your personal data. You can also make a request by e-mail: eshop@fusalp.com, via our contact form or by post to the following address: Créations Fusalp SA -114 avenue de France BP 840 - 74016 Annecy Cedex - France.
This information is strictly confidential and is intended exclusively for www.fusalp.com.
It will be processed in strict compliance with the provisions of the French Data Protection Act no. 78-17 of 6 January 1978. In accordance with this law, the processing of personal data collected on the fusalp.com website has been declared to the CNIL and registered on 16-07-2007 under number 1244236.
It will be processed in strict compliance with the provisions of the French Data Protection Act no. 78-17 of 6 January 1978. In accordance with this law, the processing of personal data collected on the fusalp.com website has been declared to the CNIL and registered on 16-07-2007 under number 1244236.
When you register on our website, we collect your personal information (such as your personal data, e-mail address, gender) via the registration form in order to offer you the services accessible in the restricted areas of fusalp.com and to send you our Newsletter, when you request it.
Your personal information is essential for the processing and delivery of your orders. The ordering process on the fusalp.com site can be carried out as a guest or by creating a customer account in which your information is stored and protected by a password chosen by you.
Your personal information is essential for the processing and delivery of your orders. The ordering process on the fusalp.com site can be carried out as a guest or by creating a customer account in which your information is stored and protected by a password chosen by you.
- If you are already a customer: check that your password is the same as the one you entered when you created your account.
- If you are not yet a customer on our website: you must create an account in the ‘My Account’ area by entering your e-mail address and a password.
To change your personal details, please go to the ‘My Account’ tab.
By accessing this area, you will be able to change all your personal information and track your orders.
By accessing this area, you will be able to change all your personal information and track your orders.
If you encounter any difficulties when creating your Fusalp account, please check the following information:
Check that the desired e-mail address is not already in use.
Check that the desired e-mail address is valid.
Check that the password and the password confirmation are identical.
You can try creating your account using another browser. (Google chrome, Safari, Firefox)
You can try creating your account on another device. (computer, mobile, tablet)
If, despite this advice, you are still unable to create your account, please contact Customer Services so that we can deal with your request.
To contact Customer Services, you can use the chat, the contact form available in the ‘Contact us’ tab or by telephone on +33 4 85 21 31 78.
Check that the desired e-mail address is not already in use.
Check that the desired e-mail address is valid.
Check that the password and the password confirmation are identical.
You can try creating your account using another browser. (Google chrome, Safari, Firefox)
You can try creating your account on another device. (computer, mobile, tablet)
If, despite this advice, you are still unable to create your account, please contact Customer Services so that we can deal with your request.
To contact Customer Services, you can use the chat, the contact form available in the ‘Contact us’ tab or by telephone on +33 4 85 21 31 78.
