SHIPPING AND TRACKING
To ensure a rapid and reliable delivery, our orders can be delivered by different couriers. If you’re placing your order from France, your order will be delivered by La Poste Colissimo or Chronopost.
Multiple delivery options are available:
- Delivery to your home address.
- Delivery to your local post office
- Delivery to a Fusalp boutique for an in-store pickup.
International orders will be delivery by DHL.
DELIVERY AREAS | IN-STORE PICKUP | FREE THRESHOLD | STANDARD HOME DELIVERY | EXPRESS HOME DELIVERY |
| France | Free | x | Free Colissimo | 7.00 EUR (Chronopost) |
| United States | x | 400 USD | 9.90 USD (DHL) | |
| United Kingdom | x | 300GBP | 9.90 GBP (DHL) | |
| Germany | x | 250 EUR | 9.90 EUR (DHL) | |
| Belgium | x | 250 EUR | 9.90 EUR (DHL) | |
| Spain | x | 250 EUR | 9.90 EUR (DHL) | |
| Netherlands | x | 250 EUR | 9.90 EUR (DHL) | |
| Switzerland | x | 350 CHF | 9.90 CHF (DHL) | |
| Sweden | x | 2900 SEK | 120 SEK (DHL) | |
| Norway | x | 2900 NOK | 115 NOK (DHL) | |
| Australia | x | 500 AUD | 17 AUD (DHL) | |
| Rest Of Europe | x | 250 EUR | 9.90* EUR (DHL) | |
| Rest Of the World | x | 250 EUR | 10* EUR (DHL) |
*prices subject to exchange rate
For international orders, the taxes and duties detail is available in the checkout.
For any question regarding international orders please click here.
As soon as we have shipped your order, you will receive an email with a tracking number.
- In-store pickup: Enter the tracking number received by email here to follow up on the delivery.
You will receive an email notification once your order has been delivered in store.
- Standard home delivery: Enter the tracking number received by email here to follow up on the delivery.
Colissimo tracking: https://www.laposte.fr/outils/suivre-vos-envois
- Express home delivery: Enter the tracking number received by email here to follow up on the delivery.
DHL tracking for out of France express delivery : https://www.dhlexpress.fr/
Chonopost tracking for express home delivery in France : https://www.chronopost.fr/en/track-your-parcel
You can also track your order from your User Account under “Order history and details”.
We are committed to prepare your order for dispatch three business days after its receipt.
Once your order has been dispatched to the courier, it will be delivered within 1 to 3 business days* on mainland France, and within 3 to 10 business days* internationally (average timeline based on destination and stock). See all the delivery times here.
*This timeline could be longer due to high activity such as during sales and peak season.
You can track your order from your User Account under “Order history and details”.
If you are still waiting to receive your order, it might be due to the following:
- If you have not received an order shipment confirmation by email, this means your order is still under process.
- If you have received an order shipment confirmation by email, you can use the tracking number enclosed to follow up on the delivery.
Should you not be able to track your order after all, please contact Customer Service through the chat, help ,or via the contact form provided in the “Contact us” section or by phone at +33 (0)4.85.21.31.78 and our team will assist you as soon as possible.
If you cannot obtain tracking information from the courier, please try using a different Internet browser (Google, Safari, Mozilla) first.
Your parcel tracking might not be up to date. If you cannot obtain tracking information after receiving the shipment confirmation email, please check the status of your shipment again later.
Should you not be able to track your order after all, please contact Customer Service through the chat, help , or via the contact form provided in the “Contact us” section or by phone at +33 (0)4.85.21.31.78 and our team will assist you as soon as possible.
If you were unavailable at the time of delivery, the courier will leave a delivery notice card at your door indicating where and when you can pick up your parcel. Make sur to bring the delivery notice card and identify when you pick up your parcel.
Your user account might not be registered in the correct destination. Please scroll to the bottom of the landing page and click to choose the correct delivery destination. Then, please create a user account and enter a shipping address.
Should you not be able to select your delivery destination after all, please contact Customer Service through the chat, help ,or via the contact form provided in the “Contact us” section or by phone at +33 (0)4.85.21.31.78 and our team will assist you as soon as possible.
You can request an in-store pickup in one of Fusalp boutiques around the world. If you wish to do so, choose “In-store pickup” under “Shipping Method”.
You will be prompted to select a store location from the list.
Delivery is available outside of France. Please go to “Delivery and tracking” > “Shipping Methods”, > “Shipping rates” for more details.
If your delivery address is incorrect, you can go to “Information” in your User Account to change it before placing your order.
Should you have placed an order with an incorrect delivery address, please contact Customer Service through the chat, help, or via the contact form provided in the “Contact us” section or by phone at +33 (0)4.85.21.31.78 and our team will assist you as soon as possible.
First, thank you for your order.
Please make sure that someone else (relative, neighbor, etc.) hasn’t received your parcel while you were unavailable.
If you were away for more than 7 days, your parcel might have been returned to us. The courier or your local post office will hold your parcel for a limited time from the initial delivery attempt after which your parcel tracking will indicate “Returned to sender”.
Should you not be able to track your parcel after all, please contact Customer Service through the chat, help, or via the contact form provided in the “Contact us” section or by phone at +33 (0)4.85.21.31.78 and our team will assist you as soon as possible.
Should you have requested the in-store pickup shipping method, please contact the boutique to make sure your parcel was received before heading for pickup.
Go to “Our stores” on the landing page for more details on stores location.