What should I do if I haven't received my order confirmation email?

If you have not received an e-mail confirming your order, please check your spam folder. If, despite these checks, the e-mail is not in your mailbox, we invite you to contact our customer service department via chat, WhatsApp, e-mail or by telephone on +33 4 85 21 31 78.
You can find all our contact details in the ‘Contact us’ section at the bottom of the page.