How I can return my order from France?

Not happy with you items ?


You have 14 days from receipt of your order to return a product that doesn't suit you and ask us for an exchange* or a refund.

You can make your return request by clicking on the following link: https://fusalp.com/a/return

1. ENTER YOUR ORDER NUMBER AND THE E-MAIL ADDRESS YOU PROVIDED WHEN YOU PLACED YOUR ORDER

2. SELECT THE ITEM(S) YOU WISH TO RETURN

Select the product(s) concerned and the quantity you wish to return. In order to constantly improve our service, we will ask you to specify the reason for your return.

3. SELECT THE DESIRED OPTION.
You are invited to choose the resolution of your return:

- Exchange for a different size (not currently available)
- Exchange for another product (not currently available)
- Return for a voucher (not currently available)
- Receive a refund

4.CHOOSE THE RETURNS METHOD
You can choose to return your goods by courier or drop them off at our shop. In all cases, you must affix the prepaid label to the parcel and the returns form inside.

5.DROP OFF YOUR PARCEL AT A POST OFFICE OR SHOP
A pre-stamped returns label will be generated as soon as your returns request has been validated. Don't forget to add the returns slip to your parcel and you can now drop off your parcel at the post office of your choice.

*Returns times are extended to 05/01/25 for orders placed between 15 Nov. and 24 Dec. 2024.