Frequently Asked Questions

Find answers to frequently asked questions: Customer service, after-sales service, returns, refunds, exchanges, payments, refunds, size guide.
Fusalp has decided to abandon animal fur for obvious reasons of ethics, responsibility and sustainable development. We work closely with our Research & Development department to develop ever more technical, innovative and responsible materials. The use of faux fur is no longer a gamble, but a reality. We source high quality materials in terms of both warmth and texture.

Fusalp has been developing and manufacturing clothing and accessories since 1952. With a constant concern for quality, the design, choice of materials, components and pattern-making

that go to make up each item we develop are carried out in France and Italy.

A particularity of Fusalp is to design and develop its technical materials alongside the best suppliers in the world, who are located in Japan, South Korea, Switzerland, Italy and France.

Fusalp also takes particular care in choosing the workshops where its products are made. These are currently located in France, Italy, Portugal, Turkey, Tunisia, Vietnam and China.

Over and above economic considerations, and even if we prefer by default to make our products in Europe, the technical specifications of certain products sometimes limit the possibilities of ‘made in Europe’ production and lead us to opt for manufacture in Asia, where the know-how may be better, or even exclusive.

Regardless of the country in which Fusalp products are manufactured, we take great care in selecting the workshops with which we work: we strive to build a lasting and mutually beneficial relationship with each of them and ensure that working conditions scrupulously comply with local obligations and international standards.

Finally, Fusalp has its own workshop and test laboratory integrated into the Annecy headquarters which, in addition to designing and implementing product quality tests, enable us to provide an extremely efficient after-sales service.

Fusalp is committed to complying with measures relating to the Anti-Waste for a Circular Economy Act (AGEC). In line with this regulation, we have included detailed information on the product sheets of our website, to enable you to make informed and responsible choices. Each product sheet now includes clear information on the composition, origin and sorting instructions of the items. We also strive to minimise our environmental impact by optimising our production processes and striving to use sustainable materials in order to be transparent about the environmental impact of your purchases.
Fusalp has implemented a number of measures to improve its ecological impact:

  • Some of the textiles we use are totally or partially recycled. Although the percentage is currently marginal, this is a short-term priority.
  • We have stopped using real rabbit, fox and racoon fur.
  • Our feather and down products are RDS® - Responsible Down Standard certified. This is a global certification standard that aims to ensure the humane treatment of animals and the traceability of feathers and down in the supply chain. It is managed by an independent certification body and has been developed with input from animal rights groups, industry experts, brands and retailers.
  • We are working towards switching to the use of RWS® - Responsible Wool Standard - from the Autumn Winter 2022 collection. This is a global certification standard that aims to ensure the welfare of sheep in wool production and the traceability of wool in the supply chain. It is steered by an independent certification body and has been developed with input from animal rights groups, industry experts, brands and retailers.
  • We have opened a storage point in Asia in order to reduce the transport of certain items, and we prefer to transport as many items as possible by train (the most environmentally-friendly option).
  • We are reducing our plastic packaging as much as possible, which is now 100% recyclable.
  • All our packaging and publishing documents are made from wood fibre certified by the FSC® - Forest Stewardship Council. This is a non-governmental organisation whose mission is to create and promote an independent and effective forest certification system. Created on the initiative of a group of companies, environmental associations and representatives of social rights, the mission of this independent organisation is to ensure, through regular monitoring of certified forests and companies, the application of responsible forest management and conservation standards.