Frequently Asked Questions

Yes. In our participating Fusalp boutiques, our sales teams can order an item available in our stock (warehouse or another boutique) for you and have it delivered to your home, to a pickup point or to the boutique of your choice. Payment is made at the till or via a secure payment link.

For delivery outside France, payment is made exclusively via a secure link from our international partner Global-e, with the same services as for a web order (local currency, taxes and customs duties included, DHL delivery).

You have 14 calendar days from the email informing you that your order is available to come and collect it from the boutique. After this period, your order is cancelled and you are refunded in full using the payment method used when placing the order, within a maximum of 14 days.

In certain Fusalp boutiques (Chamonix, Megève, Georges V and Saint-Germain), when the item you are ordering is available in the stock of the boutique of your choice, you can opt for express pickup: your order is prepared by the boutique and ready in around 2 hours.

You receive an email as soon as your order is ready. Pickup requires presentation of an identity document in the name of the person who placed the order, and you have 14 days to come and collect it.

When your order is dispatched, you will receive an e-mail with the tracking number for your parcel. You can then go to your account or the ‘Help and Services’ section.

• In-store delivery: Enter the tracking number sent to you by e-mail when your parcel was dispatched and follow its progress on the carrier's website.

Once your order has been delivered to the boutique, you will be informed by e-mail and the boutique will contact you as soon as possible once the parcel has been received.

• Colissimo home delivery: Enter the tracking number sent to you by e-mail when your parcel was dispatched and follow its progress here.

• Chronopost express home delivery: Enter the tracking number of your parcel sent by e-mail when it was dispatched and follow its progress here

• DHL express home delivery: Enter the tracking number of your parcel sent by e-mail when it was dispatched and follow its progress here

• Relay point delivery: Enter the tracking number of your parcel sent by e-mail directly on the carrier's website.

Your order may be prepared and shipped from our warehouses or directly from one of our Fusalp boutiques, with no impact on the delivery costs, carriers or lead times announced. An order containing several items may therefore reach you in several parcels, shipped from several dispatch points, at no additional cost. In that case, you will receive a separate tracking number by email for each parcel, and the parcels may arrive on different dates.

If you have any questions about the delivery of your order, we invite you to contact our customer service department via chat, WhatsApp, e-mail or by telephone on +33 4 85 21 31 78.
You can find all our contact details in the ‘Contact us’ section at the bottom of the page.

• Home delivery via Colissimo
• Express home delivery via Chronopost
• Delivery to a relay point
• Delivery to a Fusalp boutique.

The stores concerned by this option are :
- Megève
- Lyon
- Nice
- Cannes
- Marseille
- Marais
- Saint Germain
- Saint-Honoré
- Passy
- Georges V
- Courbet
- Courcelles
- Parly II
- Bordeaux

You have 14 calendar days from the availability notification to collect your order. After this period, the order is cancelled and refunded. You will need to bring an identity document matching the name of the person who placed the order.

You can try on your items in the boutique at the time of pickup. If an item does not suit you, the boutique records your return immediately and you are refunded to your original payment method. If you would like a different size or another item, the sales team will assist you with a new purchase.

We undertake to prepare your order within a maximum of 3 business days.

Once the order leaves our warehouse, it is delivered to you within: 1 to 5 business days* for Metropolitan France depending on the delivery option chosen; 3 to 5 business days* for the EU; 5 to 10 business days for orders outside the EU (average observed time depending on the destination and the availability of the item).

 *This time may be longer during busy periods, in particular during sales and the end-of-year holidays.

Your order may also be prepared and shipped directly by one of our Fusalp boutiques, within the same lead times and at no additional cost.

*Prices are subject to exchange rates.

For all international orders, details of taxes are available in the payment checkout.