Are Fusalp products guaranteed?
With over 70 years of know-how, Fusalp offers clothing and accessories designed to offer excellence in terms of craftsmanship and technicality, functionality and pleasure of wear. We call on the best experts in the business to design and model the pieces in our collections. We select our partner ateliers with the utmost rigor, and apply the same high standards to our choice of materials, in terms of their intrinsic technical characteristics and the richness of their hand. Finally, we carry out stringent quality controls both in-house and at our partners' facilities.
Despite this meticulous attention to detail at every stage of the manufacturing process, problems can still arise during the product's life. That's why we guarantee our products against defects in materials and workmanship for a period of 2 years from the date of purchase by the consumer.
In addition, since January 1, 2021, the brand has offered a 5-year warranty extension on a selection of products purchased after this date (list available here).
Under these 2-year and 5-year warranties, Créations Fusalp SA is obliged to repair the defective product, or exchange it, or issue a credit note corresponding to the purchase price.
The Fusalp warranty does not cover damage resulting from normal wear and tear, negligence, accidents, failure to follow maintenance instructions, or improper or objectively unsuitable use of the product. Also excluded from the warranty are articles from which the inner labels have been removed, parts of articles that have been modified or altered by a third party, and second choice articles sold in outlets (specific mention on the sales receipt).