How I can return my order from France?

Not happy with your item?
You have 14 days after receiving your order to return a product that does not suit you and ask us for an exchange* or a refund.
You can make your return request by logging into your Fusalp customer area and following the steps below:

1.ACCESS YOUR ORDER HISTORY

Go to the ‘My orders’ section

2.CLICK ON THE ORDER CONCERNED AND THEN ‘REQUEST A RETURN’.

3.SELECT THE ITEM(S) YOU WISH TO RETURN

Select the product(s) concerned and the quantity you wish to return. In order to constantly improve our service, we will ask you to specify the reason for your return.

4.select the desired option: exchange (not currently available)
You are invited to choose the resolution of your return:

Exchange for a different size (not currently available)
Exchange for another product (not currently available)
Return for a voucher (not currently available)
Receive a refund
5.CHOOSE YOUR RETURNS METHOD
You can choose to return your goods by courier or drop them off at our shop. In all cases, you must affix the prepaid label to the parcel and the returns form inside.

6.DROP OFF YOUR PARCEL AT A POST OFFICE OR SHOP
A pre-paid returns label will be generated as soon as your returns request has been validated.  Don't forget to include the returns slip in your parcel, and you can now drop your parcel off at the post office of your choice.

*Returns times are extended to 05/01/25 for orders placed between 15 Nov. and 24 Dec. 2024.