How I can return my order from France?

Not happy with you items ?


You have 14 days from receipt of your order to return a product that doesn't suit you and ask us for an exchange* or a refund.

You can make your return request by clicking on the following link: https://fusalp.com/a/return

1. ENTER YOUR ORDER NUMBER AND THE E-MAIL ADDRESS YOU PROVIDED WHEN YOU PLACED YOUR ORDER

2. SELECT THE ITEM(S) YOU WISH TO RETURN

Select the product(s) concerned and the quantity you wish to return. In order to constantly improve our service, we will ask you to specify the reason for your return.

3. SELECT THE DESIRED OPTION.
You are invited to choose the resolution of your return:

- Exchange for a different size (not currently available)
- Exchange for another product (not currently available)
- Return for a voucher (not currently available)
- Receive a refund

4.CHOOSE YOUR RETURN METHOD
You have the choice of returning your goods via a carrier or dropping them off in store*. In all cases, you must affix the prepaid label to the parcel.

5.DROP OFF YOUR PARCEL AT A POST OFFICE OR STORE*.
A pre-paid returns label will be generated as soon as your returns request has been validated.



The store concerned are :
Paris (George V, Marais, Passy, St Germain, St Honoré, Courbet, Courcelles, Parly II), Lyon, Megève, Bordeaux, Nice, Cannes, Marseille.