How long does it take to receive my refund?

Your refund will be made within 14 days maximum to your original payment method. You will be notified by email when your return has been taken over and while it is on its way to our workshop.

For a return dropped off in a boutique and checked by the sales team, the refund is triggered as soon as the return is recorded in the boutique.

 

What should I do if I have not received my refund?

We process returns and refunds within a maximum of 14 days. The refund may also be made on the original purchase date. If this 14-day period has passed and no refund has been made, please contact our customer service via chat, WhatsApp, email or by telephone on +33 4 85 21 31 78.