RETURNS AND REFUNDS

Not satisfied with the item(s) you have ordered?

You can return your order within 14 days of receipt and request to change your item(s)* or ask for a refund.

You can request to return an item from your User Account, following the steps below:

1. GO TO YOUR ORDER HISTORY

Go to “Order history and details”, select your order, then click “Details”.

2. INDICATE WHICH ITEM(S) YOU WISH TO RETURN

Indicate which item(s) you would like to return and the reason, just so we can constantly improve our products and service.

Should you wish to change* an item, please click “Exchange an item”, then indicate your desired exchange size. We’ll process a new order and once we have received and processed your return, we will ship the exchanged item(s).

3. CLICK « REQUEST TO RETURN AN ITEM »

Once we have received your request to return an item, your order status will indicate “waiting for parcel”. You will receive a confirmation email with the details of your request.

4. DROP YOUR PARCEL AT YOUR LOCAL POST OFFICE

For Metropolitan France and US orders only, download and print your pre-paid return label in the "product returns" tab on your account then stick it prominently outside your package. (If you can't download your label, do not hesitate to contact us to regenerate it by sending an email to [email protected]). Print also your return form in the "product returns" tab on your account then put it inside your package.

Take your parcel to a drop-off point near you.

Return shipments from international countries are unfortunately not free of charge. Return shipments must be processed by postal services with parcel tracking.

5. REFUND / EXCHANGE*

- You opt for a refund:

As soon as we receive your parcel we will proceed with the reimbursement, within a maximum period of 14 working days and via the same means of payment that were used for the initial order.

- You would like to exchange*:

For metropolitan France only and upon receipt of your return of merchandise we will send you your parcel exchange as soon as possible, to the same address indicated on your initial order.

For any international orders, you are invited to order the product(s) you would like in exchange. We promise to refund you within 14 working days of receipt of your return parcel.

 *Only for France metropolitan order

Any returned item(s) received more 30 days after the order receipt will not be accepted and will be returned to the sender. All items must be returned in their original packaging and condition, without having been worn, washed or altered, and with tags still attached, to the following address:

CRÉATIONS FUSALP SA
114, AVENUE DE FRANCE
74000 ANNECY – FRANCE

The parcel must be identified with the sender’s information (full name, address, and order number). Any parcel that cannot be identified will not be accepted. Please make note of the Waybill Number to track your return. Once we have received the returned item(s), you will receive a confirmation email from Customer Service.

There are two ways to return your items, depending on how your order was placed:

• You purchased an item in a Fusalp boutique: You can only return your item in the same boutique.

• You purchased an item on Fusalp’s website: You need to follow the procedure below to return your item.

For Metropolitan France and US orders only, you can download and print your pre-paid return label in the "product returns" tab on your account then stick it prominently outside your package. (If you can't download your label, do not hesitate to contact us to regenerate it by sending an email to [email protected]). Print also your return form in the "product returns" tab on your account then put it inside your package.

For all international orders, returns are at your own expense and must be sent by post with a tracking nr of the parcel.

You can change one or more items(s) if they comply with the following conditions:

• Your item(s) doesn’t (do not) fit and you would like a new size.
• You can only exchange for the same item.
• You have placed your order and delivery in France (return policy covers national orders only).

Items can be exchanged:

• At a Fusalp boutique, if the item(s) was(were) bought in a boutique. If this is the case, please contact the boutique to organize the exchange.

• On www.fusalp.com, if the item(s) was(were) bought through the website. If this is the case, please make a return request indicating the reason for which the exchange is requested.

For any return request from mainland France, we will ship the exchanged item(s) to the address indicated on the initial order once we have received and processed your return.

For any return request from French Overseas Departments and Territories or from another country, please make a return request and place an order again for the desired item(s). We will refund the item(s) within 14 days after receipt.

As soon as we update your order status to “Shipped”, you will receive an email with a tracking number.

You can visit the courier’s website and enter the tracking number received by email to follow up the progress of your delivery.

If you have made your initial order from French Overseas Departments and Territories or from another country, your exchange request will be declined. You can request a refund and place an order again for the desired item(s).

If an item’s size or color isn’t on stock, your exchange request will be declined.

Should you face this situation, please make a return request first. Then, place an order again for the desired item(s). 

Sign up for the email alert to know exactly when an item will be available again.

You can return an item you have already exchanged once, following the steps below:

Only one prepaid label is provided for each order, thus the first return request from mainland France, UK, USA, Norway, Australia, Switzerland is covered. However, should you wish to return an item again, please note that shipping fees and insurance shall be handled by the sender. 

Return shipments from international countries are unfortunately not free of charge. The sender shall be responsible for payment of shipping fees, insurance and any such import duties and taxes.